Privacy Policy — OSP Platform

1 Introduction

Softlizer Technology Solutions is committed to safeguarding the privacy and security of all user data. and it applies the highest professional and technical standards to ensure the confidentiality and security of all the data collected or processed through the system. This Policy sets forth the methods of collection, use, processing, and protection of data during the use of the Platform.

By accessing or using the Platform, the user acknowledges and agrees to the practices described herein.

2 Scope of Application

This Policy applies to:

Property Owners
Property Managers
Association Members
Service Providers
Any user creating an account or interacting with the platform

3 Categories of Data Collected

a. Account Identification Data:

Name

Phone number

Email address

Job title or official capacity within the association

b. Property and Unit Data:

Unit number

Ownership data

Subscription percentages

Beneficiary details

c. Financial Data:

Subscription details

Payment history

Transaction data

Budget reports

d. Documentation:

Meeting minutes

Contracts

Reports

User-uploaded documentation

e. Technical Usage Data:

IP address

Device type

Access logs

In-app activity

Cookies

4 Purposes of Data Collection and Processing

Data is processed for the following purposes:

Operating the platform and delivering services
Managing accounts and subscriptions
Generating financial and administrative reports
Facilitating electronic voting
Facilitating user communication
Enhancing user experience
Protecting the system against unauthorized use or abuse
Ensuring compliance with legal and regulatory obligations

Personal data shall not be utilized for marketing purposes without the user's explicit prior consent.

5 Legal Basis for Data Processing

Data processing is conducted based on:

The performance of the subscription contract
Ensuring compliance with legal and regulatory obligations
Legitimate interests in operating the Platform
Specific user consent, where required

6 Data Disclosure

The Company does not sell or lease user data to third parties. Data may be disclosed only in the following instances:

To hosting and technical infrastructure service providers.
To authorized technical support providers.
Pursuant to a mandatory legal request or judicial order.
In the event of a merger or transfer of platform ownership.

All third-party processors are bound by strict confidentiality and data protection obligations.

7 Cross-Border Data Transfers

Data may be stored or processed on servers located outside the user's country of residence. Such transfers are conducted in accordance with recognized security standards to ensure an adequate level of data protection.

8 Information Security

The Company implements rigorous technical and organizational measures, including:

End-to-end encryption for data in transit.
Robust access control mechanisms.
Regular automated backups.
Continuous security monitoring and audits.
Role-based access control (RBAC).

However, absolute security cannot be guaranteed for any electronic transmission.

9 Data Retention

Data shall be retained:

For the duration of the active subscription.
For a reasonable period following termination for legal, regulatory, or audit purposes.
In compliance with applicable retention requirements.

Data may be deleted upon verified user request, provided that retention is not mandated by law.

10 User Rights

Users are entitled to:

Access their personal data.
Rectify inaccurate or incomplete data.
Request data deletion (subject to legal limitations).
Object to specific processing activities.
Request the restriction of processing under certain conditions.

All requests will be addressed within a reasonable timeframe in accordance with applicable regulatory standards.

11 Cookies

The Platform utilizes cookies to optimize performance and analyze usage patterns. Users can configure their browser settings to decline cookies; however, doing so may limit access to certain platform features.

12 Minors' Privacy

The Platform is not intended for use by individuals under the legal age of majority. We do not knowingly collect personal data from minors.

13 Amendments

The Company reserves the right to amend this Policy at its discretion. Any updates will be posted on the Platform, and continued use of the services following such changes constitutes acceptance of the revised Policy.

14 Contact Information

For any questions related to this Privacy Policy or data processing, you can contact us at: privacy@osp-sa.com